How One Funnel Shift Helped Sohveda Cut CAC by 5X and Double Conversions

E-commerce
5 min read
Sohveda Logo

“Website se WhatsApp funnel par shift karna ek great decision tha. Customers ko instant answers milte hain, product samajhna easy ho gaya, aur conversions clearly jyada ho gye hain. My business has grown significantly.”

Shreyansh Jain,

Founder, Sohveda

Shreyansh Jain

Cost Per Lead

₹170 ₹5

Conversion Rate

1.8% 10%

CAC Reduced

by 5X

Story Overview

Sohveda, a growing D2C brand, was running Meta ads for its hero product using a standard website funnel. While traffic was strong, conversions were low, and acquisition costs were high.

With JoyzAI’s WhatsApp AI agent, Sohveda replaced its traditional funnel with a Click-to-WhatsApp journey, turning passive browsing into guided conversations and enabling customers to discover, decide, and purchase within a single chat.

About Sohveda

Sohveda is a wellness-focused D2C brand built around making traditional, natural living more accessible in everyday life. Their products are inspired by time-tested practices, but designed for modern consumers who are trying to be more intentional about what they use and how they live.

From sourcing ingredients to product formulation, the brand puts a strong emphasis on quality and authenticity. It’s not positioned as a quick-fix wellness brand, but rather as something that fits into a longer-term lifestyle shift, for people who care about what they consume and how it impacts them.

Over time, Sohveda built a solid presence through performance marketing, especially on Meta, using their hero products to attract a steady flow of high-intent users to their website.

Problems

While traffic was consistent, the funnel wasn’t converting efficiently.

Users landed on the website but had to navigate everything on their own, from understanding the product to choosing the right ingredient. Every extra step slowed them down.

Buyers had doubts, but there was no real-time way to resolve them. This hesitation led to drop-offs at critical moments.

Even users who added items to their carts weren’t completing purchases, indicating friction right before conversion.

With low conversion rates, the cost to acquire a customer kept increasing, making the funnel inefficient and hard to scale.

Solution

Sohveda replaced its website-led journey with a WhatsApp-first experience powered by JoyzAI.

Guided buying experience

Customers were no longer left to figure things out on their own. The AI Chatbot guided them step by step like a store assistant.

Instant, 24×7 responses

Every question was answered immediately, removing delays and uncertainty even after business hours.

Smart product recommendations

The AI asked contextual questions and suggested the right product, reducing decision fatigue.

Real-time lead qualification

Irrelevant leads were automatically filtered, ensuring that the sales team focused only on high-intent users.

In-chat purchase completion

Customers could place orders, confirm COD, and complete purchases directly within WhatsApp.

Automated follow-ups

Reminders and nudges ensured that interested users didn’t drop off midway.

When It All Comes Together

Imagine a customer clicking an ad:

  • Instead of landing on a website, they land on WhatsApp
  • The AI agent instantly understands their intent
  • It asks the right questions to understand their needs
  • Recommends the most relevant product variant
  • Answers queries instantly
  • Completes the order within the chat

Results

After switching to Click-to-WhatsApp with JoyzAI, Sohveda saw a significant improvement in performance:

Cost per lead
(5× reduction)

₹5

Chat-to-purchase
conversion rate

10%+

Reduction
in CAC

5×

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