“We were lucky to find you, so that our initial hiccups were easily sorted."
SP, Chikkaballapur District,
Stations live on the platform
21
Dead ends for citizens in need
Zero
Story Overview
SP Chikkaballapur, had a clear goal to make the police as easy to reach as your bank or favourite shopping app. With JoyzAI's WhatsApp AI chatbot, Chikkaballapur District Police launched Namma COP 24×7, a multilingual, always-on police assistant that instantly guides citizens to the right officer, station, and information.
About Chikkaballapur District Police
If you've ever needed help from the police, you know the struggle, like figuring out which station to go to, who to contact, or what process to follow. Now imagine facing that confusion during an emergency, late at night, with no clear direction.
Chikkaballapur District Police oversees 21 police stations across Karnataka, serving thousands of citizens with diverse needs from passport verification to cybercrime complaints.
SP Chikkaballapur, wanted to make the police as easy to reach as your bank or favourite shopping app.
So instead of building another website or helpline, they chose a platform already in every citizen’s pocket via WhatsApp.
With JoyzAI’s AI chatbot, they launched Namma COP 24×7, a multilingual, always-on police assistant that instantly guides citizens.
Solutions
Namma COP 24×7, powered by JoyzAI, brings the full weight of district police services into the palm of every citizen's hand.
Instant, accurate guidance
Citizens receive clear answers to their questions, from legal procedures to emergency services, within seconds.
Area-based routing
The chatbot identifies the user’s location and connects them to the right station and right officer every time.
WhatsApp-first accessibility
No apps, no logins, no learning curve. Just send a message on WhatsApp and get help instantly.
24×7 availability
From early morning queries to late-night emergencies, the system is always active with zero downtime.
Multilingual, natural conversations
Citizens can communicate in Kannada, Hindi, English, Telugu, or any regional language and receive responses in the same language, naturally.
Smart escalation when needed
For urgent or complex cases, the chatbot shares direct contact numbers and enables quick follow-ups.
When It All Comes Together
Imagine a citizen facing an issue at 1:00 AM:
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They open WhatsApp and send a message.
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The chatbot instantly understands the query, whether it's about cybercrime, passport verification, or emergency help.
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It asks for their location and routes them to the correct police station.
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Relevant contact details, address, and next steps are shared instantly.
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If needed, the case is escalated for human follow-up.
No confusion, waiting, or hesitation.
